Super Admin SEAT

The Super Admin Role should be available as a “Seat” allowing for functionality to set up and edit Sales and Service Hub Seat options.

As a super Admin I don’t need to USE sequences, but I do sometimes need to set them up for sales hub seats. Similarly I need to be able to set-up and troubleshoot Service Hub functionality but not necessicarily USE inbod or helpdesk.

The option to “Log In As” is an option, but time consuming and not great for audit logs and users actively working in the system. it would be better if a Super Admin Seat was an option to have full setup functionality and testing ability of other seats.

This capability would definitely be more efficient. I have found the use of setting up Team Views on all records and having to look at each individual feature instead of a toggle where i could say “Sales View” and see all records as the Sales Team View in lieu of signing as a member of that team. The only other option is to assign myself that view but then i have to remember to turn it off when i want to view as another team. If there is already something like this in place, i dont think most of us know about it.

YES! Having this exact issue right now, would love to show off Help Desk to help drive user adoption with things like.. showing them how it works :slightly_smiling_face: I understand locking down permissions to actually USE the platform but I don’t get locking down permissions to administer it.

So far my best workaround is we bought two extra seats, once Sales and one Service. Our team will use a seat long enough to create enablement materials or help troubleshoot users, I have yet to use a seat for its actual licensed purpose. Great suggestion!

I third this. It’s super inconveinent to toggle between seats to see sequences, how can we properly set them up and train people on them if we can’t access them. Then, because we permssions for sales reps to only see contacts they own, I can’t test tasks, sequences and other things, I lose sight of all contacts, even with super admin permissions…very unhelpful.