Have had a few customers asking for something similar. Super admin access does not allow admins to have the same access to specific tools as someone with a sales seat such as editing playbooks. In certain circumstances, the super admin and executive needs to be able to access and edit these sales tools for the sales team to use, but not for personal use. This currently requires a sales seat but the executive is not someone who needs this sales seat in their current position. Is there anything in development that would allow Super admins access to everything without using this Sales/service seat or having to pay additionally for it?
Status: Idea Submitted
AS More and more businesses come onto HubSpot and we see more inbound ‘manager’ type admin roles being developed around the ecosystme, As a pltinum HubSpot partner we’re seeing a definate need evolve more so no than ever before to have an option for ‘admin’ users to setup and maintain but not use the tools.
This is the crux: “allow Super admins access to everything without using this Sales/service seat or having to pay additionally for it”. I am an one of two admins of our team and we find it a huge frustration that we (admins) cannot manage/advise on various items like templates and snippets. As I personally do not use the Hubspot environment for CRM & Sales, in order for me to have various access to manage my team (e.g. templates/snippets), Hubspot in effect is “forcing” us to pay for additional sales starter licences. Is this fair? I think not. I sincerely urge Hubspot to rethink this access without delay.
Completely agree with this. I am having to assign myself a seat - at the detriment of somebody else - every time I want to access certain sales tools. It is really frustrating!
I would agree, this is really frustrating.
This really frustrating. As a superadmin, I have to switch accounts all the time, to make these simple adjustments for our sales team.
Definitely could use this, especially since our marketing team has grown, they don’t necessarily need access to the tools behind a paid sales or servicing side, but could really use the full capability of the conversations tab in hubspot and have access to all the snippets.
We need the ability to have a sales/operations engineer or sales/operations admin role. I am trying to have my developers create a custom quote template but they are getting blocked saying that they need to have a paid sales seat to work with the e-signature/payment tools. It makes no sense to pay for a sales seat for team members who aren’t using the sales tools day to day.
Why does a Super Admin need a sales seat to do the day to day upkeep of HubSpot? I am trying to create a folder to house sales documents and I am getting an error that I have reached my upload limit. As the Admin I want to control the folder and make sure nothing is deleted by any users. So if I have to have a sales seat to upload documents then why have permissons not to allow someone to delete the documents? Very counter intuitive dont you say?
To add on to this, keeping snippets gated behind seats is a big disadvantage. As a super admin, I have to steal one of our employee’s seats to edit them. These need to be editable by admin and seems like a huge oversight or purposeful omittance to force seat purchases for people who aren’t client facing.
I agree that there should be some level of operations/sales admin access for a Super Admin. As an Executive Director for a small company, I need to be a Super Admin but I do not need to utilize all the sales tools. However, I have to give myself a sales seat so that I can support our team in an administrative capacity. Very frustrating. Should not have to use a sales seat for a super admin to have access to everything. That’s usually what a super admin is.
This is a must. My role in the business is to manage all areas of hubspot, however to do the sales side- i have to log in with a sales account to make and test changes. Seems counterintuative that a super admin cannot access everything
Totally agree with this thread. It does cause a management head-ache for a super-admin not to have full visibility
Im not really seeing the point of a core seat with "access to the features and tools in the subscription services you purchased " but not actually access to everything.
Also, the Partner Admin role limits some of the functions needed to do a full setup and onboarding. I had to bug the client to switch me to Super Admin temporarily.
Having an actual breakdown of full functionality on each seat would be nice, because I’m just guessing right now.
As the owner and CEO of my business I do not need to accupy a sales seat but as the Super Admin I should be able to access and upload and organize my business however I need to without restrictions based on the seat. the super admin should supercede the seat requirement. If it doesnt, then what is the actual point of the “super admin” if it is restricted in anyway? is it by defenition then not “super”? especially if they are limited by the seat in order to manage their business?
So do I take away a sales seat temporarily from a sales person or a sales manager to make any admin changes, then reassign it? see how functionally idiotic that is? I cannot see why in the world you would do that. If I pay tens of thousands of dollars for the product and I am the owner and CEO of the business My super Admin should grant me access to the entire product offering regardless of my seat. It makes no logical, common, or business sense to be switching seats when we implement, update or make administrative changes internally. If I need to get in and make a change to policy or update a document or new playbook, taking away a seat from someone who is currently using it, just so I can do my work, which in turn prevents them from doing their work for a few hours or minuets (which I am also paying for btw), then only to reassign it back is completely dumb and HYPER innefficent. Especially, when I dont need a sales seat full time.
So our options are to 1) pay for extra seats, to act as “floating seats” that no one occupies full time, just so we can use it administratively or 2) we have to do an unnecessary temporary seat shuffle to properly use the admin roles? That model is stupid and honestly whoever thought that was a good idea clearly is not a business owner, and whoever decieded to implement that idea clearly doesnt have business owners in mind. This single aspect makes me want to cancel immediately and makes me regret ever signing up with hubspot. There is no way hubspot product team can be that blind to common sense. If I wanted this kind of weird inefficiency I would have just stayed with Go High Level.
we raised this with Hubspot in Sept 2020 with our account manager who is a Platinum partner and still nothign has been done about it. Astounding!! Hubspot, you need to get your act together - when people ask me to recommend to Hubspot this is always the one big negative I let them know about.
100% agree
Totally need this - as super admin i often need to train users on how to use some of the functionality in the Sales and Service Hubs but don’t need to use these myself! Hubspot needs to create a super admin role that can configure ALL areas of the system.