Shared Inbox with Google Groups takes too long

Smart CRM & Sales Hub Account & Settings
1

Hi all!

Thankfully, you can connect your Google Group Account to HubSpot Conversations Shared Inbox. I did that - sucessfully. However, I am struggling with the speed of which emails are being forwarded into the inbox.

Naturally, it is a Google Groups problem, not a HubSpot problem. I have been searching for the right Google Settings to overcome this problem for a day now but cannot seem to find the right one.

Does anyone now what I have to change and where I can find it?
It must be the IMAP / POP Settings, right?
Really thankful for every hint/trick!

Best regards

2

Hi @niklas_kellner

Thank you for reaching out!

I found this online that could help (this is a HelpScout KB but could be useful in that case)

I also want to tag some experts here - @Mike_Eastwood @Ben_M @Josh do you have any thought for @niklas_kellner on this?

Thank you!

Best

Tiphaine

3

Hi @niklas_kellner

We set up a new email account - rather than use the Google Groups (Alias Email) because it was much easier to manage.

From my unscientific observations Google Groups are slow.

Have fun

Mike

p.s. thank you for the mention @TitiCuisset