As an admin, I’d like to see all views that my team is creating in Help Desk. Right now, if I am not granted access specifically and the shared view is set to be restricted by user or team, I can’t see the view. I want to understand how users are creating views and also be able to delete a view that someone creates if they leave the company.
Status: Idea Submitted
I am an admin/owner who also works in multiple teams-- I would like to be able to see and use the customized team view that is created by team for any given contact vs the general view I have to have that contains alot of irrelevant fields.
Hi there! I’m Smrti from the help desk product team. Good news — admins can now have visiblity into all the custom views of a portal via the new Help Desk Views Customization experience, currently in beta. If you’d like early access, feel free to send us a beta request — we’d love for you to try it out.