Currently, Help Desk allows creation of new views but it will be very beneficial if the deafult views can be customized as well.
Status: Idea Submitted
Hi there! I’m Smrti from the help desk product team. Good news — you can now manage default views using our new Help Desk Views Customization experience, currently in beta and available for Pro+. If you’d like early access, feel free to send us a beta request — we’d love for you to try it out. If it doesn’t fully meet your needs, feel free to reach out to helpdeskfeedback@hubspot.com — we’d love to learn more about your use case.