Currently, Help Desk allows creation of new views but it will be very beneficial if the deafult views can be customized as well.
Hi there! I’m Smrti from the help desk product team. Good news — you can now manage default views using our new Help Desk Views Customization experience, currently in beta and available for Pro+. If you’d like early access, feel free to send us a beta request — we’d love for you to try it out. If it doesn’t fully meet your needs, feel free to reach out to helpdeskfeedback@hubspot.com — we’d love to learn more about your use case.