Hi there, I ran a sequence today however people who have opted out of emails still received one through this method- how can this be avoided without going into each individual profile?
Hello @Chloe45
Contacts will be unenrolled from a sequence automatically when the contact unsubscribes via the unsubscribe link in the sequence.
If they are already opted out, their email would bounce (which would be one way to identify it ) What was the error the sequence returned?
This article explains more about it: Unenroll a contact from a sequence
Kindly,
Pam
Hi, thanks for your response
The contact had previously opted out of receiving emails and was marked as true on their profile- however this contact was added to a sequence and it still sent to them- without it bouncing- so I’m concerned as this is a clear breach
Hello @Chloe45,
Did the contact unsubscribed to all subscription types of email before it was enrolled in the sequence of it was while he was enrolled?
My recommendation would be connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, including hopping on a screen share if necessary so they are able to see this example.
Kindly,
Pam