Sending Service based Emails

Service Hub Tickets & Conversations
1

Hello,

I want to be able to send out batch emails to our customers if one of our products has an outage but I can’t seem to find a way to do it without having to create a subscription for the customers and subscribe to them. Also going down this route the customer could unsubscribe and not recieve any futrure emails from us. This is also the case if we try to create workflow based on if a customer emails the service hub to create a ticket and to send an email back to say “thank you for your email here is your ticket number”. If they are not subscribed they would never recieve that email or if they have opted out.

Anyone one got any ideas how to to do this? We used to HaloPSA

2

Hi @MHemsley,

This is unfortunately not a feature that’s available by default. It’s called transactional email, it’s paid add-on.

To purchase the transactional email add-on, you can contact your HubSpot customer success manager or sales representative for further details.

(There aren’t any workarounds to this if you want to use the HubSpot email tool.)

Hope this helps!

3

Brilliant Thank you