I am setting up a new HubSpot portal and cannot complete the account verification step, which is blocking most of the portal.
What’s happening
In Settings → Users & Teams, I get the banner: “Give more information to get full access to HubSpot — Features like calling, emails, forms, URL shortening, CTAs, and CMS are unavailable.”
Clicking Give more user information does not open the form. The request fails and the response returned is:
{"status":"error","message":"internal error","correlationId":"01a0c7e3-792e-79c5-af24-ff762b917b7a"}
The endpoint is app.hubspot.com/api/profile-verification/public/v1/verification/30380486.
The Create user button is also greyed out, with the note “You cannot create more users until your account review is complete.”
Impact
Because the verification form will not load, the account review cannot be completed. That means:
- Calling, email, forms, URL shortening, CTAs and CMS are all unavailable
- No additional users can be created
- The portal cannot be set up or used
What I’ve tried
- Different browsers
- Clearing cache and cookies
- Disabling extensions
- Incognito/private window
Same error each time.
Question
Has anyone else hit this? Is there a way to complete the account review when the verification form itself is erroring, or does this need to go to HubSpot support directly?
Correlation ID for reference: 01a0c7e3-792e-79c5-af24-ff762b917b7a
