Account Review Preventing User Invitations

Smart CRM & Sales Hub Account & Settings
1

Hello HubSpot Support,

I created my HubSpot account on 17 July 2026. Since then, I have been unable to invite additional users because I receive the following message:

“You cannot create more users until your account review is complete.”

The review has now been pending for several days. Could you please check the status of my account and let me know if any additional information is required to complete the review?

Thank you for your assistance.

3

Hi @Push and welcome to the HubSpot Community!

Thanks for reaching out and providing these details.

Please note that our Review Team makes decisions within 48 business hours, Monday–Friday, 9AM–5 PM ET.

I understand that your account is under review. Can you please let me know if under Marketing / Email, there is a banner with something like: “Give more information to get full access to HubSpot” in your account currently, please?

If there is, please click on it and complete the prompts.

If the ID verification is complete but the restriction remains, I’ll check on this internally for you.

Thanks and I look forward to hearing from you.
Bérangère

6

I had a similar delay with a new account. If it’s been several days already, I’d recommend opening a support ticket and including your account creation date and the exact error message. In some cases, the review just needs a manual check. Hopefully the HubSpot team can get it resolved for you soon.

8

Hi @Push
welcome to the HubSpot Community! :waving_hand: Since the message mentions that your account review is still in progress, this is likely something only the HubSpot team can check from their side.

If it’s already been several days, it would be helpful if a HubSpot employee could review the status of your account and let you know whether any additional information is needed to complete the verification.

Hopefully someone from the team can take a look and get you up and running soon.

10

Hey @Emmytech, thanks for checking on this!

For information, the review is currently still in progress.

If you have any more questions in the meantime @Push, feel free to ask and thanks for your patience!

Have a lovely day!
Bérangère

13

Hi @Push, This is HubSpot’s automated account review process, usually tied to identity verification at signup, and it’s supposed to clear within minutes of submitting your ID, so several days pending isn’t normal. This one needs HubSpot Support directly to check your account, since it can’t be resolved from the community or fixed on your end.