Stuck in account review loop - Free plan

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1

Hi community team,

I am currently blocked from adding new users to my free HubSpot account due to the error: “You cannot create more users until your account review is complete”.

Here is my current status:

  • Hub ID:

  • Persona ID Verification: Completed and submitted successfully.

  • Issue: The security flag/review banner remains active and my user creation feature is still locked.

Could a moderator please escalate this post to the Trust & Safety / Account Security team so they can manually review my submitted ID and release the hold on my account?

Thank you for your help!

4

Hello @Ariel-saf,

Thanks for providing these details. Because this involves account verification, the status and restriction can’t be reviewed or removed through the Community as @TeeTech has noted. However, as you’re on a free plan and won’t have access to Support, I’ve reached out to our Trust & Safety team for clarification. I’ll provide any updates or next steps here as soon as I receive them.

(P.S. I’ve removed a few personal details from the post as a privacy precaution)

Thank you for your patience.

Sam | Community Manager

5

Hey @Ariel-saf,

I’ve heard back from our Trust & Safety team and need to gather a few additional details from you. I just sent you a direct message so we can handle your personal info privately. Please reply to me there!

Best,

Sam, Community Manager