Account review stuck – Internal error prevents creating new users

Smart CRM & Sales Hub Account & Settings
1

Hello,

I’m unable to complete the account review for our HubSpot account. In Settings → Users & Teams, HubSpot shows that we cannot create additional users until the account review is completed.

When I click “Provide more information about the user,” instead of opening the verification process, the page returns the following error:

{"status":"error","message":"internal error","correlationId":"01a0f8a3-7765-7717-9322-468dae2aa489"}

I have already refreshed the page and tried the process again, but the same error continues.

Could a HubSpot team member please check the account review and reset/restart the verification process if necessary? We need to complete the review so we can add another user to our account.

Thank you.

3

Hi @GoalMarketing and welcome, it’s a pleasure to have you on the HubSpot Community! :orange_heart:

Thanks for reaching out and for sharing the error details!

Let me look into this and I’ll get back to you as soon as I have an update.

Bérangère

5

Hi @GoalMarketing, I’m glad to let you know that we have approved your verification request and you are all set to proceed.

If you need any further clarification please let us know, we are here for you! :orange_heart:

Thanks and have a wonderful weekend @GoalMarketing!

Bérangère