A Customer Support ticketing a feature that sends a notification or alert when many tickets are created in a specific timeframe (ex. 100 tickets in 1-2 minutes). For example, if a product goes offline during the off hours the support manager could be notified of a high volume of cases. Better allowing for planning on how to proceed and process the tickets.
Status: Idea Submitted
A post was split to a new topic: How do you flag critical CRM information visibly in HubSpot?
This is important to my team. If HubSpot could notify us when the number of incoming tickets surpassed a threshold that we set, we could respond to severe issues much more quickly and wouldn’t need to check HubSpot on the weekends.