Hi there
I’m wondering if there is a way to set up an internal email notification (via workflow, for example) that would trigger when the volume or frequency of tickets submitted increases to/above a certain threshold?
We are looking to create notifications for our support team when a sudden influx of tickets happens (ie: over a weekend when we’re normally under-staffed).
Is this possible?
Hi @ryanashton,
HubSpot workflows are looking at one record at a time, not at trends in general. I’m not aware of any notification features here.
However, you could create a report about the ticket volume and have that sent to you on a daily basis. That’s how I usually tackle this in HubSpot: Share or export reports and dashboards
For anything that is triggered by a certain volume, you’d have to look into third party solutions. I’m sure something like this can be built using Google Sheets and Zapier, for example.
Hope this helps!
Hi @ryanashton,
I have an update on this for you, HubSpot seems to have introduced options for measuring volume in workflows:
It’s not possible to specify certain times of the week yet however.
Best regards!
Since the notifiication only occurs every Friday at 10am, this doesn’t solve the weekend increase in ticket volumne at all.
