How come when you click “create note” you cannot start typing, you have to click into the text field even though it says “start typing to leave a note…”
All of the other activities, like creating a task let you start typing immediately. This is particularly annoying for me as I come from using salesforce, where I’m used to just closing/completing the open task, logging the note in it, and then able to quickly set a date for my next task, and the title defaults to the previous one, in case I didn’t want to change it.
Do you hubspot experts typically just log a note, then move the date on your current task if you dont want to change the title?
Hi @salesperson,
I can’t reproduce this on my end. On a contact record, clicking the
icon, the window below will pop out and I can start typing right away:
Which browser are you using? Are you experiencing the same when using another browser / private windows?
Best regards
It says you can start typing right away, but can you actually? Mine doesn’t work on any level, and for me it’s only relevant if it can work on the deal level. I’m using chrome, and same as the deal level, I’m not going to switch browsers for this issue.
Hi @salesperson,
Works for me on deal records as well. Just to rule out this is a browser-related issue: could you please try in another browser?
If it works, we know that deleting cache/cookies or disabling/enabling extensions one by one in Chrome might also work.
Best regards
Same results on safari. Still says I can start typing but I have to click into the text box. However, if it’s a new task, meeting, email or call log, the blinking cursor automatically appears and I can start typing right away. By the look of your screenshot for a note in your first response, it appears it’s behaving the same as mine.
Very strange, @salesperson. As you can see below, I can start typing away:
Hey @karstenkoehler thanks for helping!
Hi @salesperson Sorry you’re having this issue - is this still happening? Could you confirm your OS version as well as your device
Thank you!
Tiphaine
Still happening. macOS Monterey 12.1, Mac Pro 14in 2021
Hi @salesperson
Thank you! Another user is having the same issue, we are looking into this. I will update if I need anything else/when I have an update
Thank you
Best
Tiphaine
Hi thanks for your help this is now working
Hi @salesperson
Thank you for your patience - I just got confirmation from the team that this has been fixed indeed !
Thank you and have a good day
Tiphaine
