One of our users seems to have an issue when adding a note to a contact. when typing there is a huge lag and at one point the cursor seems stuck. Also when saving the note the user get the error saying the maximum character limit has been reached eventhough the note is much smaller (see screenshot)
@PvanHelden this is certainly strange, usually when there is a lag with typing it has to do with the internet connection, but I’ve never seen it in combination with maxing out the character count for the note.
Is there any chance the user copy/pasted the text instead of typing it into the note? This could cause hidden spaces to be included…or maybe the lag is somehow inserting extra spaces or line breaks at the end…
If they try to copy the text and paste it in a new note (or log a call/meeting), does it still trigger the limit?
Hi @PvanHelden,
Does this user have any browser extensions installed? If so, can they try another browser? Some privacy-related extensions can conflict with HubSpot. In that case, they would have to disable all extensions and then re-enable one by one to identify the ‘bad apple’.
Best regards!
Trying a new (clean) browser now to see if any extension are causing a lag. The weird thing is that the same user also has access to a paid instance of HS and the issue doesn’t exist there.