I have been using Hubspot for 8 years now and never seen a bug like this. I try to save some notes and the notes section of contacts and it auto populates with 50,000-200,000 blank characters. And then it gives me an Error just saying I can’t save too many characters. Can’t delete, can’t type..as it just keeps adding blank spaces. In short…it makes it impossible to leave notes for that client.
I have tried…Diff PC’s, Mouse, browses, servers, hard refresh, etc. You name it. This happenes to about 1 in every 50 contacts. Thus not allowing me to save any notes.
Any thoughts?
Hello @AAdamusiak, thank you for posting in our Community!
This could be caused by an external source and not Hubspot directly, I would say it has something to do with the extensions you have installed within your web browser, in this case, can you please start
- Installing an extension
- Close your browser
- open the browser back again and see if is working properly
- if working properly the extension you just deleted is what is causing this issue
- if the issue persists, please repeat the same process with another extension
I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, including hopping on a screenshare if necessary.
Kindly,
Pam
Hi Pam, thank you for the ideas. I had tried that before, and on diff PCs and with Diff browswers. …just no idea why it is happening and why its only for every maybe 1 in 50 contacts. I have contacted hubspot more than a few times…I keep getting…we’ll get back to you soon. And yesterday was when someone said… I should post here and see if I can find any sollutions. Rather **bleep**ty Customer services in my opinion.
