Live Chat Proactive Reachout

HubSpot Ideas
1

I am coming off the Zendesk platform and the Hubspot Chat feature could use a major major feature. I would like to see the ability to see a list of visitors on my website and be able to see what page they’re on and have visited or any referrals. I would like to be able to start pro active chats with these potential customers without having to have any automations set up.

Example: Customer has been on our site for 10 minutes and has an active cart. They are browsing through our content and seem enagaged. I want to send that customer a message to reach out and see if we can help.

In this scenario, i do not want it triggered by a bot, i want to be the one to be able to click on their name and send them a message.

Zendesk provides this and I’d like to see it on Hubspot too.

2

This absolutely needs to be added as a feature. This is a major way of being able to convert leads on our website or inside of our application.

3

I agree with this - we could do it in Intercom too. If our users are in our product using our platform, we should be able to use this as a channel to communicate with them.