LIC Files

CRM & Sales Sales Email
1

Do anybody know if one can attach LIC files in Hubspot?

2

Hi @MChristjansen,

Have you tried following these steps? Add and manage attachments on records and activities

Best regards

3

Hey @MChristjansen

I don’t think LIC files are possible.

Here is a doc about the type of file that you can upload into HubSpot

https://knowledge.hubspot.com/files/supported-file-types?hubs_content=knowledge.hubspot.com%252Ffiles%252Fcopy-and-update-the-url-of-files-uploaded-to-the-file-manager&hubs_content-cta=files%252520in%252520your%252520files%252520tool

hope this helps

4

@Lucila-Andimol these limitations do not extend to attachments.

@MChristjansen just tested, works perfectly fine if you’re referring to attaching these files to records (contact, companies etc).

karstenkoehler_0-1719507288904.png
karstenkoehler_0-1719507288904.png419×222 12.9 KB

5

size limitations still apply

Though, good to know that @MChristjansen can use lic files in Attachments.

You can try it out and let us know if it worked for you?

6

Hi María

The texts you referred to were most helpful. I found out that you can attach LIC files - but not directly to an email. You first need to upload the file to the files tool. And then you can add it to your email. However, files uploaded to the files tool are public; and Hubspot does not support them as sensitive information. It would be a good idea if Hubspot could make these attachments files safe. Can we ask Hubspot to consider this, you think?

7

Hey @MChristjansen

HubSpot has recently updated the usage of Sensitive Data in HubSpot

but for the moment is only available for Enterprise. You can read more about this here.

But I’ve thinking about a workaround, and maybe you can try making a compressed/zip file and attach that in the email or upload it into HubSpot.

What do you think about that?

8

Hey Lucila-Andimol,

Thank you very much for getting back to me on this subject. I will study the docs you mentioned, and will let you know of the outcome.

9

Hi karstenkoehler,

Thank you for the docs. I need to attach lic files to emails. I hope this is possible. I will read the docs you sent to see if this helps - thanks again. I will let you know of the result.

10

@MChristjansen what type of emails, marketing or sales? The more context you share, the faster the resolution.

For email attachments (sales) and the file manager (marketing), the aforementioned restrictions apply: Supported file types and sizes

11

Hi Karsten,

It is within the Sales and the Service area of Hubspot that we need to send LIC files - thank you for following up on this for me; I am very grateful.