Allow a petition for HubSpot to accept certain file types in Help Desk

HubSpot Ideas
1

Using Help Desk, we can no longer attach some of our company’s native file types to emails—file types such as .lic, .ksp, .bip; for example.

Some of these files are only 100kb in size and we are forced to zip (compress) to send them, which looks pretty silly on our end to zip such a small file. And this requires our customers to use a tool to unzip such a small file.

The other workaround is to use the built-in file manager, but that means we have extra steps to send a file numerous times a day. Also, using the Tickets CRM in HubSpot still works this way, but we know HubSpot is focusing on the Help Desk CRM going forward. Additionally, if a customer needs to send these kinds of file types to us, it’s not possible at all, so it puts a blocker for our customers to communicate with our support team with the needed info and files effectively.
It is far easier to just upload these files to our customers. Can we petition to allow certain file types to be natively attached to the Help Desk CRM?

2

Hi @GTorres08

It’s great that you’ve highlighted the impact on both your team’s efficiency and customer experience - Your suggestion is spot on.

Humashankar VJ
HubSpot Community Champion and enthusiast | Engineering Manager

3

This is crutial,

Needing to zip every .log file we send is just unnecessary.

4

Yup. This is a really awkward restriction. And unnecessary? At least to configure a few additional ones related to our business. As a technical company .log, .cfg and .conf are the core of support! And nothing works without a an appropriate license .lic file. We really need this restriction relaxed.

5

Is there an update? We can’t send license keys to our customers and it’s quite essential for our business.