Lead Form Missing Data (embedded hubspot form)

Marketing & Content Hub Lead Capture Tools
1

I created a form and embedded it on a WordPress site page. Tested the form on multiple devices and it worked. At a recent in-person event, people were able to access the form, submit it and get a thank you message.

People at the event were most likely connected to the same wifi, but a few must have been using a cellular connection, could this affect the failure of the form? Did HubSpot see this as an “attack” and block it?

Most, maybe all of these people were new contacts. Could there be a difference in how HubSpot treats new and existing contacts?

We got zero responses, not just a low response rate. However, no data showed up in the form. How could this happen?

Any insights are welcome.

2

Hi @LCamporeale,

Could you share more details here? Is this a HubSpot form or a non-HubSpot form on a WordPress page where the form is automatically recognized? Did event attendees submit the form on their own devices or on, e.g., tablets that you shared with them? When you tested the form before the event, did it work correctly?

Generally, HubSpot doesn’t block form submissions, unless you’ve blocked email domains or added a Google CAPTCHA.

Best regards

3

We tracked down the issue, it was un-hubspot related.