Hi there - I have created a form on Hubspot and have added it to Wordpress - however although it’s there on the page, it’s like it is an image as you can’t add any info on it - has someone come through something similar?
All previous forms have worked.
I have cleared the cache.
Form is on this page: Careers | Innerspace - Australia
I just checked out the page and was able to fill in data in the form?
Hi - yes, thank you -was able to get it rectified - thank you for checking.
hi -- I’m having the same issue. How did you solve it on your site? Thanks in advance.
Hi @MMontgomery3,
Welcome to the Community!
I see you are running into a similar issue. While we wait to see if @CTawns can share the specific step that worked for their site, I would highly recommend running through the troubleshooting steps shared by @ArisudanTiwari above.
In many cases, this behavior on WordPress is caused by the embed code being stripped by a page builder or a conflict with a caching/optimization plugin. Checking those two areas first is usually the best path forward.
@ArisudanTiwari @ashleyidesign — do you have any additional advice for @MMontgomery3 regarding this form display issue?
Hi - I had already run thru the troubleshooting steps. I validated the tracking code, tried 3 different methods of adding the form, and disabled the plug-ins on the site. Still not getting the form to work properly. Here’s the page: https://highergear.co/contact-us-new/
Any other thoughts or suggestions welcome!
Hey there, @MMontgomery3 -
I’m able to click into your form as expected - can you verify if this is the form you’re referencing?
Since I’m not able to replicate, I might recommend trying this out on other browsers or networks before reaching out directly to HubSpot Support with a short recording and HAR file of the issue, so that we can further investigate if needed. Thanks!
No. That’s not the form. I am trying to implement the Hubspot form on the contact page. this url -- https://highergear.co/contact-us-new/
Hey there, just tested the form on mobile and it worked for me. Can you be more specific about what’s not working?
So it works for me in mobile also. I hadn’t tested it there. I was testing on desktop (macos) with Chrome and FF incognito. Couldn’t (and still can’t) click into a field on the form. But I just realized that I can tab into the form. Very strange. I also tried embedding the form on another page - same behavior there.
So, mobile works as expected.
Desktop browsers are blocking users from clicking onto the form.
Users can tab into the form (but wouldn’t think to try that IMO).
Not just on this page.
At this point I’m wondering if there’s a conflict with something in the theme. That’s the only thing I haven’t tried. Grrrr.
Can you share a screenshot of how the form is added to the page? It looks like it’s iframed in, which is not what the embed code does these days. Feel free to email me directly as well.
This appears to be an issue with one of the plug-ins on the site. I thought I had checked them all last night but apparently not. I deactivated them all and the form worked as expected. So now I’m working on resolving the conflict with 1 of the plug-ins.
Hi @CTawns ,
This usually happens when the embed code wasn’t added correctly or the HubSpot tracking code is missing.
Here are a few things you can try:
1. Re-embed the form code:
Go into your WordPress page’s HTML editor and paste the HubSpot embed code inside a <div> tag. If you’re using a page builder like Divi, it can sometimes strip or modify the code, so double-check how it’s being added.
2. Check the HubSpot tracking code:
Make sure the tracking code is properly installed on your site and is firing on the page. Without it, the form might not load or function as expected.
3. Disable conflicting plugins:
Plugins related to caching, lazy loading, or script blocking can interfere with HubSpot forms. Try temporarily disabling those to see if that fixes the issue.
4. Use the official HubSpot plugin or a shortcode:
If you’re not already, try using the official HubSpot WordPress plugin or embed the form via a shortcode. These methods can help ensure the scripts load correctly.
For more in-depth help, you can check out this guide from HubSpot:
Also, this community thread covers similar issues and might be helpful: https://community.hubspot.com/t5/Lead-Capture-Tools/Hubspot-form-not-working-on-wordpress-site/m-p/730545
If none of this solves it, it might be worth having a developer take a look; there could be JavaScript errors or conflicts blocking the form from loading properly.
Interesting. i hadn’t tried on mobile but it’s working there for me too. Not on desktop (macos) on Chrome or FF - regular or incognito. Now I’m even more confused.
