Hello everyone, we want to start sending emails through our marketing platform for email marketing. But when we try to connect the SPF in the Hubspot domain section. It does not work. We added the records to our GoDaddy account, but it is still not updating. I’ve waited 3 days now and no luck.
Has anyone had this problem? Am I doing something wrong?
Hey @DMarketing32,
Do you already use the domain anywhere else, like Microsoft 365 or Google Workspace, for email? If you look at your HubSpot screenshot you will see the blue warning.
In this case you will need to update an existing TXT record in GoDaddy and not add a new one. Adding a new one will probably cause a clash between the two, I think.
This article has some more info on what needs to be done.
Hope that helps.
@DMarketing32 - You might have other email providers as well, such as Google and Microsoft. Please check this HubSpot guide to setup multiple SPF records properly. If you’ve multiple SPF records, it’d look like this.
Hi @DMarketing32,
SPF only allows one TXT record per domain. If you already had one for, say, Microsoft or Google, and then added HubSpot’s separately, that’ll break it. You need to merge them into a single line.
Look at the extra spaces or formatting errors.
Go to MXToolbox SPF Lookup and run your domain it’ll show if your SPF is valid and what’s currently set. If it shows multiple SPF records, you’ll need to combine them.
Thank you all so very much! This fixed the issue, we are good to go now! I appreciate all your help!
God bless!
