SPF Record failure

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1

Hello HubSpot Community,

Could you please provide assistance? We utilize Mimecast for email security, and it has its own SPF record to our domain. While attempting to add the HubSpot SPF record, it consistently fails due to the presence of the Mimecast record. How can I address this issue?

2

Hi @Shabzin,

Theoretically, you cannot have multiple SPF records on a single domain as the authentication will fail. You could attempt something as described here.

Josh

3

Hi Josh. Thanks for responding, I just realized later that you just have to use include on the existing record.
Thank you.

4

@Shabzin I recommend testing your emails with https://www.learndmarc.com/ to verify your SPF, DKIM, and DMARC configuration - after much testing, it is likely you don’t need the HubSpot suggested SPF record.