Issue Adding a New User – Email Address Blocked

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1

Hi everyone,

A week ago, I tried to add a new user with their email address to my HubSpot account. At that time, the email address had not yet been set up in Outlook.

When I added the user, it seems that the invitation email from HubSpot couldn’t be delivered. Now, when I try to add the user again, I receive the following error message:
“If the first delivery attempt for an invitation email fails, HubSpot blocks the associated email address. You must contact HubSpot Support to manually unblock the address.”

I’ve already contacted support and learned that only HubSpot can resolve this issue. However, I’d like to ask the community:

  • Is there any alternative way to fix this?
  • Has anyone experienced this before, and how long does it usually take for support to resolve?

Thanks in advance for your help!

2

Hi @VEwen

HubSpot has a set of troubleshooting steps for this: Not receiving HubSpot system or notification emails

Could you review them and report back?

also you can refer with that = https://community.hubspot.com/t5/Account-Settings/unblock-mail-account-email-never-arrives/td-p/737058?profile.language=fr
:check_mark: Help community by marking this as solution if it resolves your issue.