Can we respond to instagram messages via HS and not natively?
Right now you cannot respond Instagram Direct Messages through Hubspot nativelly.
The integration with Instagram only covers the social media posts.
Does anyone know if there are plans to integrate Instagram DMs anytime soon? - I signed up with Hubspot specifically for this, I thought since IG and Facebook are now both owned by Meta and both channels can be responded to in their Messenger platform, that they were basically the same thing. I guess I thought wrong 
Hey guys,
We didn’t build that functionality yet, but here’s a quick rundown of what our HubSpot <> Instagram integration can do:
1. Automated DM Logging:
Every Instagram DM gets automatically logged in HubSpot contact records—just like native SMS integrations. Each DM shows up as an activity (note) with the message text and date, keeping your contact history complete.
2. Tracking & Reporting:
Track DM interactions. Our integration stores key data—number of DMs and interaction dates—in custom properties, making reporting and analysis easy.
3. Contact Matching Without Email:
We match DMs using the Instagram handle or HubSpot Record ID. If there’s no match, we create a new contact, and once an email comes through, you can merge the records.
4. Custom Cards in HubSpot:
Get a view of DM activity right inside HubSpot with a custom card in the contact record sidebar.
Connect with me and we can build out custom features for Instagram + HubSpot integration as well!
More details here: Instagram HubSpot Integration | Log Instagram Direct Messages to HubSpot and don’t hesitate to reach out!
Hey guys,
We didn’t build that functionality yet, but here’s a quick rundown of what our HubSpot <> Instagram integration can do:
1. Automated DM Logging:
Every Instagram DM gets automatically logged in HubSpot contact records—just like native SMS integrations. Each DM shows up as an activity (note) with the message text and date, keeping your contact history complete.
2. Tracking & Reporting:
Track DM interactions. Our integration stores key data—number of DMs and interaction dates—in custom properties, making reporting and analysis easy.
3. Contact Matching Without Email:
We match DMs using the Instagram handle or HubSpot Record ID. If there’s no match, we create a new contact, and once an email comes through, you can merge the records.
4. Custom Cards in HubSpot:
Get a view of DM activity right inside HubSpot with a custom card in the contact record sidebar.
Connect with me and we can build out custom features for Instagram + HubSpot integration as well!
More details here: Instagram HubSpot Integration | Log Instagram Direct Messages to HubSpot and don’t hesitate to reach out!
Hey guys,
We didn’t built that functionality yet, but here’s a quick rundown of what our HubSpot <> Instagram integration can do:
1. Automated DM Logging:
Every Instagram DM gets automatically logged in HubSpot contact records—just like native SMS integrations. Each DM is an activity (note) with the message text and date, keeping your contact history complete.
2. Tracking & Reporting:
Track DM interactions. Our integration stores key data—number of DMs and interaction dates—in custom properties, making reporting and analysis easy.
3. Contact Matching Without Email:
We match DMs using the Instagram handle or HubSpot Record ID. If there’s no match, we create a new contact, and once an email comes through, you can merge the records.
4. Custom Cards in HubSpot:
Get a view of DM activity right inside HubSpot with a custom card in the contact record sidebar.
Connect with me and we can build out custom features for Instagram + HubSpot integration as well!
More details here: Instagram HubSpot Integration | Log Instagram Direct Messages to HubSpot and don’t hesitate to reach out!