linked to these Forume messages, but no duplictates in the IDEA Forum:
I need to be able to respond to instagram messages via my Hubspot account.
Can you please look into utilizing the FB Business Manager API, to also integrate the Instagram Chat Messages.
I would like to be able to respond to those messages, in the same way, as I do with Facebook Messenger through HubSpot.
Hope this is being considered, and expanding the current beta chat scope.
FB Chat Beta:
Instgram Chat from Acedemy:
I need to be able to respond to instagram messages via my Hubspot account. Is this possible?
Hey @LoveIbizaVillas
At this time, HubSpot’s integration with Instagram only allows users to manage/schedule social posts, so you will need to log in to your app natively to manage these replies.
I would recommend creating an idea in our ideas forum to ensure this feature request is seen by our product team.
Please let me know if you have any other question.
Thank you
Sharon
Same here!
Great that FB Business Messenger integrates… and I can respond from there against two services, but on HubSpot, I can only manage half the services…
Hope this gets resolved quickly.
ps. I did cvretae this request in the IDEA Forum:
It’s really bad that this does not exist. Should not even need a feature request Hubspot should be ahead of the curve here. You’re a marketing automation platform and CRM.
Being able to reply to my business Instagram Direct Messages within Hubspot would be a really efficient feauture. I see I can reply to facebook messages and emails but i was really hoping Instagram DMs could be added as well because thats an important part of customer service for my team and I. I was under the impression that this was possible but I just realized it unfortuntaly is not available.
I’d second the idea but not just with Instagram, for us Twitter DM’s need to be available.
I agree, and it would be great if it could go one step further and host all comments and messages in a communal space or a place where questions can be sent to the right team members and answered by them. Kind of like a website chat but for instagram.
For a a high traffic and communication platform like Instagram this really should be something to take care of. The reply rates for messages on Instagram are extrelmy high.
Add instagram to inbox for messeging like it is for facebook messenger. thank you
Is there an update on this available?
Hey i´m new to Hubspot this week, but not beeing able to link my instainbox feels really akward and 2018. When is due to be lauched. 60% of all our traffic goes through insta and i was kinda expextig a system like Hubspot would have a solution for this.
Agree we should be able to reply to DMs via HubSpot.. it breaks the UX for CS and social teams and makes it very inefficient.
For Hubspot Chat tool to be 100% effective Instagram Direct has to be integrated into Conversations.
Yes, also being able to track new instagram followers would be ideal. Our data isn’t feeling accurate because we track new followers for other platform but not Instagram.
So I spoke with the guys at ManyChat and they say one of the main reasons why this is not available is due to Instagram not having the API keys available for integration softwares like HubSpot and ManyChat to get feeds from the IG chat. So, it seems clear that the demand is there and it’s just a matter of time.
There is a free extension app for google chrome called “All-in-one” and it allows you to integrate different chat/messaging systems into a single application (with multiple tabs allowing you to jump into each respective platforms) one of these chat systems is Instagram - so those guys figured a work around.
But at the moment, my team is just sitting behind our Facebook business page for any social inquiries coming from IG and FB platforms..
Is there any new hackn solution to this?
Ecommerce thru social media is “the thing” these days and the Hubspot CRM should be the platform to manage it.
Someone bring these subject on the top of the pending developing things, please!!!
Based on the engagement that we receive, Facebook compared to Instagram, Facebook Messenger is a nice to have and Instagram is a MUST HAVE. We would love to see this idea gain some traction!
We really need this too.
It’s amazing that we can get Facebook messages in here, now our support team doesn’t need access to Facebook.
But to keep them entirely in one place, to make this feature/system complete, we really need to get Instagram messages to them in HubSpot as well.
Thank you HubSpot!
I am suprised HubSpot still hasnt made this a feature/function. To manage and Customer center all communications should be centralized. Facebook posts, Facebook Messenger, Instagram Messenger, Twitter, TikTok, Youtube & Linkedin. all comments on posts and direct messages should be fed into the Customer Center engagment to create a ticket and enable a response.