Inbox title for forms submitted via the forms API

Develop, Build & Integrate APIs & Integrations
1

Hello,

When a user submits a HubSpot form via our site (using a regular form in browser) the title/subject that appears in the inbox is something like ‘Form title name’

When I submit the same form using the API, the title in the inbox shows ‘New form submission on [date]’ - the name of the form is not referenced, so we don’t know what form they submitted by looking at the subject.

I would like the title in the inbox to show the form’s name (like what happens when the form is submitted in the browser).

Can this be accomplished?

2

This is interesting @AirSkirts, all of our forms come through the browser, but show as “Form Submission on date” except for our Support Ticket form, which uses the Ticket Property for “subject”:

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Are you only using Ticket Based forms on the website? and are the APIs also ticket related, or are they sales/marketing forms?

I’d be curious what your settings are in the browser that is generating a subject line - and hopefully, this offers insight into why your other forms have a generic subject line.

After looking to see if anyone had submitted an idea for this, I found a discussion with a way to do this via custom property, copied here:

Solution:

  1. Edit the Form
  2. Include a new “Single-line text” with a group of “Email Information” and label “Subject” (internal name “subject”) - You can choose a different label if you prefer, but internal name has to be “subject”.

Any Form that has a “subject” Field submitted through should populate the Subject field in Conversation email replies automatically.

This solution should work regardless of browser or API, would be curious to know if that’s true.

3

Hello! This worked!

However, the form field needs to be submitted as TICKET.subject via the API, not just subject.

Thanks so much for your help!

4

ah, got it, so it does only work if it is a ticket - that makes sense, I updated our forms last night and it didn’t add the subject for a form that came through today that wasn’t a ticket.

Thanks for the update @AirSkirts , I’m glad you were able to get it working!