I have set up a Contact form and connected it to my conversations inbox. Unfortunately, when a user submits the form the form submission message comes through to the conversations inbox without any “Subject line”.
I added a field called ‘subject’ in the form itself but this just comes into the message, not as the actual email subject in the conversations inbox. As we want our employees to be able to hit reply and have a valid email subject from the form submitter, how can we achieve this? I don’t even seem to be able to enter in a subject line in the conversations email reply to a form submission. Can anyone help?
Currently there is no way to have a subject line pulled in for form submissions. I would recommend using the field “subject” to copy and paste into the subject when your team members are responding to the form.
Was just looking for a solution to this problem myself. Looking at the replky from HubSpot team, there is no solution to this? Or did you find any way out to add a subject when replying to people?
Hi all,
I have the same issue with missing subline. Im very surprised when I found this… Hubspot should be the leaders on marketing and we are forced to send emails without a subject line.
I also experianced that when replying a submittend form then not even the original message is included… In other words, the person that submitted the form gets an email back without a subject line and with not text of their original email. Is this the same for all of you?
My work around is to compose a new email to the customer so I can write a subject line and then I copy past the customers contact from text and write the corresonding answer.
Hi @JohannesDryft
It’s been a while since I checked, but last time I tried to find a solution, I had the exact same issues as you and I share all your observations.
Compose is the only way I know to get around these surprising and disappointing limitations with lower consistency and productivity as consequence.
HubSpot doesn’t seemt to engage in the community. At least not in this thread.
To everyone reading this thread, If you share the same experience please vote so we can get a better solution.
And if anyone has a solution besides using the composer, please share.
Edit the Form and include a new “Single-line text” with a group of “Email Information” and label “Subject” (internal name “subject”). Any Form that has a “subject” Field submitted through should populate the Subject field in Conversation email replies automatically.
Any way, I wish I could mark your reply as solution to this thread, but it seems I can’t.
I’m going to repeat it here so there’s less chance of readers missing the solution.
Solution:
Edit the Form
Include a new “Single-line text” with a group of “Email Information” and label “Subject” (internal name “subject”) - You can choose a different label if you prefer, but internal name has to be “subject”.
Any Form that has a “subject” Field submitted through should populate the Subject field in Conversation email replies automatically.
This solution is tested and confirmed working for both the Quick Reply and the the Email Editor
I use Gravity Forms on a Wordpress site with a Hubspot integration plugin, so I actually had to make some extra steps.
First I edited a form inside Hubspot and added a new “Single-line text” with internal name “subject” as you suggested.
I then went to Wordpress and edited my Gravity Form, adding a new hidden field and entered my email subject as the default value .
Next step was to go to the Hubspot setting for the Gravity Form and adding a new integration mapping the “Email subject” to the “Subject” field from Hubspot.
Prior to adding the “Subject” field to the “Email Information” group in Hubspot I didn’t have the option to map any subject in the integration.
Could you please provide us more details about it? The more information, screenshots, and details you can provide, the better I can advise on the next steps.
