Hi! Good day! My Academy certificate (Inbound Sales Course) is showing the wrong name, and my profile has been updated. I’d like it corrected to Irene Caintic. Thanks in advance.
Hey @IrezhIE,
Thanks for posting in the Community!
I understand you’d like to update the name on your Academy certificate. I’ve just manually regenerated your certificate on the backend. Because your certificate is private, I can’t personally see if it’s been updated, but I’m going to ask you to wait up to 24 hours to confirm whether or not you see the change to your name that you expect to see.
I’d also like to point out that as noted here, in our Knowledge Base article on updating the name on your Academy certifications, your name must be changed in your HubSpot profile. If after 24 hours you still don’t see this update, can you please send me a personal message with a screenshot of your name as it appears in your HubSpot user profile?
Chat soon,
Shane, Senior Community Moderator
Awesome! Thank you so much for your swift action on my request. I checked, and the certificate has been successfully updated with my full name. I also appreciate the guidance on referencing the Knowledge Base for this issue. Godspeed!