i need to change the name on my inbound sales certificate. It shows Adrian n/a but i changed my name and i need it to be my name… can anybody please help me ![]()
Hi @AdrianGG, welcome to the HubSpot Community! ![]()
Thanks for reaching out and well done on taking the first steps, as I see internally that your name has been updated, that’s great.
So that you see it reflected on your certificate, can you please follow this topic " How do I fix name or email issues on HubSpot Academy certificates? ", more precisely, these steps:
Once the name is updated, check your updated certificate:
- Click your account name in the top-right corner of HubSpot, then select HubSpot Academy
- Open the My learning tab.
- On the Filter by, then Progress, select Completed.
- Find the relevant certification and click View certification.
Your updated name should now appear. If it doesn’t, wait a few minutes and refresh the page. You can also try opening the certificate in an incognito or private browsing window.
Let us know how it goes! If you’re still seeing the wrong name, please share a screenshot of what you are seeing and the name of the certification and we can take a look.
Thanks and have a wonderful day!
Bérangère