Digital Marketing certificate name not updating

Academy HubSpot Academy Support
1

Hi, I recently updated my name in my HubSpot Academy profile to ‘Jamil Ahammed Rahat,’ but my certificate still shows the old name. Could you please regenerate it on the backend with the updated name?

Cirtification: HubSpot Academy

Thank you.

3

Hi @ARahat and welcome, we are so glad you are here!

Thanks for reaching out to the HubSpot Community!

Updating the name in your HubSpot profile and reopening the certificate after a few minutes are the right steps to take.

Here is also an article that can help: Academy certifications | Frequently Asked Questions

Since you are still not seeing the update on the name, could you please try in an incognito window to see if it helps?

If the certificate is still showing the old name after that, please let me know and I’ll escalate this internally for review.

Thanks,
Bérangère

4

I have tried both methods you suggested, but unfortunately neither worked. I would appreciate it if you could review my case internally and assist me with correcting my name on the certificate.
Thank you for your time and support.

6

Hi @ARahat, ok, thanks for confirming!

Let me look into this and I’ll get back to you as soon as possible.

Thanks for your patience.

Bérangère

8

Hi @ARahat, I checked internally and it looks like the name hasn’t been updated in your settings yet.

If you update your name in your profile, that should resolve the issue!

Please give it a try and let me know how it goes, I’m here if you need any help along the way!

Thanks,
Bérangère