We (want to) use Hubspot Service and its Helpdesk Ticketing features to tackle all Customer Service topics.
When a customer highlights a Bug or Feature Request to our team, a “back-office” ticket should be created by our team to share it with our Product team.
Our product team works on Linear, so such Bug / Feature requests will be handled there.
Thus, we need a native Hubspot x Linear integration, so that a Linear ticket can be associated to a Hubspot ticket.
As a result, we should be able to see the following about the Linear ticket, directly from Hubspot: ticket status, ticket merge info, description, comments.
It would also be amazing if workflows could be built on that integration. For example: “if Linear ticket status changed to X, then send an email notification to Hubspot Ticket owner”.
Happy to provide detailed feedback in a meeting if helpful!
(suggestion: look at the Intercom x Linear native integration for inspo)
Status: Idea Submitted
We are looking for the same funtionality. I was able to use a Zapier integration with hubspot/Linear to create escalations based on a property change, but the HubSpot API doesn’t have an endpoint that allows adding comments back in to the ticket from Linear.. which is a critical piece to what we need.
Want an estimate to build this as a private app?
I went ahead and built this integration for you. It seems like a good idea, I used to work for a company where the product team was in linear and the service/sales team was in HubSpot. There’s many use cases for this integration
+1
@JMcLaren78 Thank you for creating the integration. How can I get HubSpot notes to sync to Linear? Comments in Linear are syncing to the ticket but Notes on the ticket are not syncing to Linear which is not great for collaboration.
Thanks!
@JMcLaren78 Hello! We need a solution for HubSpot tickets ↔ Linear issue sync. Happy to pay. This looks like an option, but I’d second the request on syncing or cross-posting comments / notes in both directions. I know that’s a bit more complex as you have to prevent loops from occurring, but we need sales and engineers to be able to talk with each other.
Is this a thing you’re planning to offer?
@TGlad @PatrickSJ @JRich44 @DWhitston Hello! We have been working on www.issuelinker.com for this exact use case, would love for you to try it out.
We’re focusing on a bidirectional solution for HubSpot <> Linear, allowing for cross-posting comments/notes in both directions to be able to communicate with one another.
We’re currently are being reviewed to have our HubSpot listing on the marketplace, but are available to use without the marketplace now at www.issuelinker.com
Most of our work is based on customer feedback, so would love to see what you think, thank you!
Quick update: IssueLinker is now live on the HubSpot marketplace, so you can install it directly from there. Still bidirectional HubSpot <> Linear sync for tickets, comments, and notes. Happy to help if anyone has any questions.
HubSpot Marketplace Listing: https://ecosystem-na2.hubspot.com/marketplace/listing/issuelinker
That link doesn’t seem to work, here is the updated one: HubSpot Marketplace