Would be helpfull to add comment to note in ticket. It’s confusing to have only way to add comments to ticket by adding new notes even if comment is related to specifig note in ticket.
Hi team, upvoting this on behalf of a customer.
Use case: their support team wants clients to post tickets to HubSpot by themselves using API. From there, the client should be able to add notes to the ticket record, and also view/post comment on particular notes.
Roadblock: At the moment, there isn’t the ability to retrieve or post comments to engagements (e.g. notes) via API - see this thread. It seems like comments are for internal users to view only within HubSpot and communicate among themeselves. Also, the current APIs (Create an engagement, Update an engagement, Get recent engagements) will only return the note body or a body of a new note.
Workaround for now:
1) Track updates in the body of an existing note. Using Get recent engagements, the updated body can be retrieved in the metadata.
2) Create a new note for each update and enter the update in the body itself.
* The only thing is that users would need to be conscious that any updates that should be visible via API needs to be entered in the note body and not in any comments.
+1