Help with Workflow Branches

[KSweeney27]

I am working on a new workflow containing multiple branches dependent on what is clicked in the initial email. I am trying to keep this all in one workflow.

In the attached picture the initial email contains 3 links corresponding to three of branches - the last branch is if they do not click anything. I am fairly confident in the branches themselves, however, what I am unsure of is:

1. What happens if they click more than one link in the initial email? Do they go down the branch of the first clicked? Or yf they click all three, for example, do they go down all three?

2. If they go down the branch of NO CLICK from the intial email, and they click on a link in the #11 Send Email step, can I re-route them to one of the other branches? Or do I need to create branches separate off of that and repeat the same emails from the other branch.

Any help is greatly appreciated. Thanks!

Kim

[karstenkoehler]

Hi @KSweeney27,

Branches are always evaluated from left to right. Whichever branch criteria are met first, that’s the path a record will pursue. If a record meets criteria of multiple branches, only the first will matter.

Rerouting is possible, yes, using “Go to action”. (When you click the + sign to add an action, it’s one of the four tiles. You can however not go to an earlier step if that creates a loop.

Alternatively, simply use another branch, check for the click again and repeat placing some of the actions below.

Let me know if you have any additional questions!

[KSweeney27]

Thank you!