Hi! I have a workflow built out to include a Branch. The flow should go as follows:
Workflow 1, Email #3 > Branch
- If click on Link A, they go to Workflow 2
-If click on Link B, they go to Workflow 3
- If none met, they stay in Workflow 1
If a contact clicks on either Link A or B, they should effectively be removed from Workflow 1. But for some reason, they are still enrolled in Workflow 1 and Workflow 2/3 (they clicked both links). Can anyone advise on what I might be missing here?
Hi @JTesoriero,
Can you please share a screenshot of your workflow?
It sounds like you’re missing a delay before your branch. Keep in mind that actions execute immediately: a branch won’t wait until the criteria are met for which it is checking.
If the branch sits immediately after the send and the criteria are being evaluated immediately, no one will have clicked the email within those few seconds. Everyone goes down the “None met” branch.
Best regards
This was exactlly the problem and makes total sense. Thank you for your help!