Help Desk Ticket Notification

HubSpot Ideas

Status: Idea Submitted

1

Currently, when a new ticket is created, we have a workflow where our team members receive an email notification that links directly to the ticket in the *CRM > Tickets* view. As they are now using Help Desk, we would like the ability to create a workflow where our team members are sent an email that links directly to the ticket in the *Work Spaces > Help Desk* view instead of the *CRM > Tickets* view.

Presently, our team members have to manually look for the ticket in the Help Desk view after receiving the ticket notification via email. This current approach is not intuitive and time-consuming.

Thanks.

2

Agreed! If we could customize where we’ll see the ticket, this will help our teams get to where they need to work on much quicker and cause less confusion