I am using and email address to test, I never give my actual email address out until I am sure I would like to associate with a company. This email address is one from icloud and relays back to my own.
While setting up and running through the tutorial I was guided to do a lot of steps which I did. When it got to the email portion I wasn’t even able to send one email out before I was blocked.
I have associated my own domain to my account but I do not have a website set up for this domain yet.
I have no idea how I can be blocked with one email when I followed the steps. How can a single email get a product to block you? I am getting a bit worried that I am always going to have to be on the forum to keep basic functionality if I choose to keep using the product.
Someone I spoke to said “I will advice you to create another account with another working domain as i can see it doesn’t work” although I don’t want to use another domain, I want to use this one. I also don’t want to be creating new accounts every time hubspot blocks me.
If anyone could help me figure out what to do or check I’d really appreciate it.
Hey @CG96 could you share a bit more information on where you’re being blocked? Is this sending a marketing email? Is there a specific error you’re seeing?
Hey TomM2. Apologies for the shoddy terminology on my side, I am just setting it up so hopefully I’m not making it harder. I have attached two screenshots to show what it is I’m seeing. The one shows the domain is null and the other shows the block message. Thanks in advance.
domain error
error message
Thanks @CG96 that helps! What I would assume this is is just that the verification email wasn’t clicked, did you receive a verification email from HubSpot?
Thanks for the reply. I checked my inbox to see if I have missed anything and found the following 3 emails.
The oldest shows a code which was to verify, I believe this is the first to open the account
The second shows that I received the error
The final was an appeal I believe but I’m yet to hear back in a week
I have now added a phone number to the system too but it remains blocked. How do I go about kicking off a fresh verification email? There wasn’t anything in SPAM so I assume I need to redo the verification?
If you navigate to settings > users can you see a link in here to resend the verification email?
Hey @CG96 I haven’t seen that before, but from the text it does seem like it can’t be appealed since they couldn’t verify your info.
Appreciate the answer Tom, back to the drawing board then.
Hi @TomM2 Thanks again for your help I really appreciate it. Do you think that Would you just start again if it were you? Like my last reply shows, it looks really bleak to me.