Not Recieving Hubspot Verification Emails for Business Account

Marketing & Content Hub Email Deliverability
1

Hello,

I am trying to access my Hubspot Account associated with my business email address, cdean@zentrivai.com, for my company Zentriv AI.

Hubspot requires email verification to log in, but I am not recieving any verification emails. I have already tried everything I can.

I am concerned that my email address or domain may have been suppressed or blocked from recieving Hubspot system emails. Please check whether my email is on a suppression or bounce list and how to regain access. Thanks for any assistance

2

If the email is being blocked by some kind of rule then it likely needs to be fixed from your side not HubSpots. You should contact your IT team and ensure that all hubspot email domains are added to your clients allow list.

Here is a post that outlines this well: HubSpot Community - New user not receiving welcome email: PLEASE READ BEFORE POSTING - HubSpot Community

After completing the above, if all else fails, then you can fill out the form at the bottom of this page: Log in to HubSpot

3

Hi,

Thank you for the response. I wanted to clarify that I do not have an IT team, as I operate a small business and manage my own google workspace and domain settings.

I have already verified and updated my DNS records, including MX, SPF, DKIM and related email settings. Other services and verification emails are being recieved successfully, but hubspot emails continue not to arrive.

I have also checked spam,junk, filters and allow lists without success. Given that other providers can deliver email to this address, could someone please advise on additional hubspot specific troubleshooting steps or whether there could be an issue with email delivery from Hubspots side.

Any assistance would be greatly appreciated. Thank You

4

If you do not have an IT team you can refer to this video on how to add those domains (the ones from the first link I added) to an allowlist How to Add Domains in Allowlist in Google Workspace 2026 Easily

As mentioned before this is unlikely a problem on HubSpot’s end. The emails are probably bouncing which is typically a problem from the receivers end.

Allow it mayb 15 min, if after submitting the allowlist it still does not work, you can try that form submission as mentioned in the previous note

5

Hey @cdean2,

Thanks for brining this to the community!

I looked into the email address that you’re reaching out about. It appears this had recently bounced, hence why you were not receiving notifications. I resolved the bounce on our end so you should be good to go. I’d also suggest looking through the below KB article to avoid this in the future as well!

Best,

Sam, Community Manager