Email verification bounced

Marketing & Content Hub Email Deliverability
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1

Hello,
My initial email verification bounced while the inbox was being set up. According to Hubspot:

“If the initial delivery attempt for an invitation email fails to be delivered, HubSpot will block the corresponding email address, and you will need to contact HubSpot Support to get help with manually unbouncing the address.”
HubSpot support directs me here as I am a ‘Free User’.
I can access the account through a different user but I would like this email set up on the system. Would anyone be able to help? Thank you Sam

2

Hi @SGinns,

Thank you for reaching out to the Community!

Happy to help here :slightly_smiling_face:

Could you please send me a private message with the following information?

- A screenshot of the bounced message

- Your Hub ID

- The email of your user that you would like to set up

Once we have this information, we’ll be happy to take a look into this!

Thank you!

Best,

Kristen

3

Hi Kristen,

Thank you for your help.
The screenshot below is from within the account. There are three other users.

My Hub ID is Ginns Design Ltd - ***** (edited for privacy reasons)

User is - ******* (edited for privacy reasons)

Screenshot 2023-05-23 at 14.32.26.png
Screenshot 2023-05-23 at 14.32.26.png998×252 28.9 KB

I have tried to resend the verification email and confirmed that the account ***** has not received any HubSpot emails, they are not in junk or quarantine. It is my assumption that HubSpot blocked this email address while it was being set up and could not receive external emails.

Thank you for helping,

Sam

4

SOLVED - If it helps anyone with a similar verification problem:

- I reset my password on the new account in order to get access without verification.
- I deleted the user to reset that email address from HubSpot’s point of view.
- I then set up the address as a new user with an invite to the team.

5

Hi @SGinns,

I’m glad to hear that you were able to resolve this on your end!

I just wanted to let you know that your email has also been unbounced from our end too. :slightly_smiling_face:

All the best,

Kristen

6

Thank you for your help Kristen. I’m not sure what prompted what but glad that things are working as intended now :slightly_smiling_face:

Regards,

Sam