I’d like to ask for help with an invite that’s stuck in “Bounced Invites” under Users & Teams in our HubSpot account.
Here’s what happened: I sent the invitation to a colleague’s email address before that mailbox had actually been created yet. As a result, HubSpot flagged and blocked the address as bounced. The mailbox has since been set up and is working perfectly fine now. The problem is purely that HubSpot marked it as bounced back when the mailbox didn’t exist yet, and now the block prevents any new invite from going through, even though “Resend invite” doesn’t clear it.
Since we’re on a Free plan, I don’t have access to live chat, so I’m hoping someone on your end can manually remove the bounce/block on this address so I can resend the invite.
If HubSpot users experience issues that cause their email addresses to bounce in HubSpot, Super Admins can unbounce those users’ emails once the issues are fixed. This process only applies to email addresses that belong to HubSpot users in your account.
In your HubSpot account, click the settings icon in the top navigation bar.
In the left sidebar menu, navigate to Users & Teams.
Hover over a user who has had emails bounce and click the Actions dropdown menu, then select Unbounce email.
In the dialog box, confirm that you want to unbounce this user’s email.
After waiting a few minutes, you will now be able to email that user from HubSpot.
Happy to help and thanks for the quick reply! I was able to find the email and can confirm that it was indeed bounced. I’ve removed the bounce so you should be all set for now!
As this is typically caused by your email configuration/ filters, I’d suggest giving this KB Article a review or pass it along to your IT team to avoid this issue moving forward: Not receiving HubSpot system or notification emails
You can try deleting the bounced invite and sending a fresh invitation now that the mailbox is active. If it still remains blocked, HubSpot Support may need to manually clear the bounce status. I had a similar setup issue while working on amttoolsz, and retrying after the mailbox was active helped.
I’ve tried multiple times deleting the bounced invite and sending a new one, but it keeps on bouncing. I have even upgraded to the starter versions but it still gets bounced. I’ve checked with our IT department but the hubspot mails do not reach our outlook for her email. Could you please check the bounce status again? Thank you so much!
