Following multiple conversations within the same ticket

HubSpot Ideas
1

When communicating with a customer within a service ticket, we often have a seperate communication line towards a supplier or other external party.
For example: to order parts, discuss waranty, etc.

It would be covenient to have both conversations within the same ticket for a total overview of the status of the ticket, but without the supplier thread impacting the customer thread.
For example: automatic changing pipeline status, workflow, etc.

  • Also a way to quickly filter the ‘supplier’ threads from the ticket contact
  • Add attachments, previously send by customer, directly to a new e-mail towards the supplier
2

I agree, I need this! To be able to add a mail-thread with one contact, to an already created ticket that involves a mail-thread with another contact.

3

I’ve created an idea that is similar to this one: https://community.hubspot.com/t5/HubSpot-Ideas/Option-to-add-e-mails-from-a-third-party-as-a-comment-based-on-a/idi-p/1185646