Create Multiple Tickets from a Single Conversation.

HubSpot Ideas
1

Sometimes clients send one email but within the email there are multiple issues that need to be handled by different teams (i.e. a billing related issue and a technical product related issue).

To solve this, I wish we could create multiple tickets from a single conversation. You can already associate a single Conversation to multiple Tickets from within a Contact or Company record, and you can create one Ticket from within the Conversation. If a single Conversation needs to be associated with 2, newly created Tickets, you can create the first one via the Inbox but have to create the 2nd Ticket by going to the Company, Contact or Pipeline and then go to the Company or Contact record to associate the Conversation to that 2nd, newly created Ticket

2

And even if you manually make a new ticket linked to the same incoming email, every future email is going to come into both tickets. This is important functionality but it needs the whole workflow to be carefully thought through. What should happen is that a ticket ID goes into the email subject lines of the emails and the incoming emails are sorted accordingly.

This suggestion was split off from an existing suggestion that had four times as many votes, so I think it should be noted that the votes on this one are currently under-reported.

3

Need this feature. Weird not be able to support more tickets for 1 conversation