Error code: SSL_ERROR_RX_RECORD_TOO_LONG

Marketing & Content Hub Blog, Website & Page Publishing
1

Hi!

I am trying to test my website and published it and have been trying for 5 hours to see why i get this error code:

Secure Connection Failed

An error occurred during a connection to her-digital-hub-242288592.hubspotpagebuilder.net. SSL received a record that exceeded the maximum permissible length.

Error code: SSL_ERROR_RX_RECORD_TOO_LONG

  • The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
  • Please contact the website owners to inform them of this problem.

I dont know what to do anymore. I^ve made new accounts, rebuilt the website, deleted all accounts, rebuilt again but I keep getting this error, sometimes the 404, but mostly this one. I need help.

Best,

Lara

2

Hi @LKilchenmann5,

Have you checked your domain’s SSL configuration on HubSpot? Make sure it’s valid and confirmed by HubSpot.

If HubSpot shows everything as good, you could try opening the website on a different browser to see if it’s a cache issue.

3

Thanks for your response! I went to that part of the page but I’m not sure I’m seeing what you mean. Could you send me a screenshot of where exactly I should be looking? Because everything looks fine to me but I am very new at this. I would appreciate your help! I’m trying to build a website as part of my capstone project and can’t even start because it won’t work.

4

You can follow this guide: SSL and domain security in HubSpot

5

Hi, this actually did not help. So my website was fine yesterday but today again I get this error code. I do not know what to do. I also do not have action fields next to my pages and my domain seems fine – I did not connect a new one or anything. It is the one i automatically got from HubSpot and it doesn’t work. Can you please help me. her-digital-hub-242288592.hubspotpagebuilder.net

6

Hi, so it has been working the past weeks but now all of sudden it isn’t anymore. And i have tried all possible browsers. I need help.

https://her-digital-hub-242288592.hubspotpagebuilder.net/en/

7

I had the same issue with SSL_ERROR_RX_RECORD_TOO_LONG and it usually means the server is listening on port 443 but not configured for SSL/TLS properly. In my case, the hosting provider (HubSpot) had not finished provisioning the SSL certificate yet. Try clearing browser cache, checking the domain’s SSL status in your HubSpot settings, and making sure HTTPS is enabled for the published site. If you’re using a custom domain, confirm that DNS is pointing correctly and wait for SSL to propagate (can take a few hours). For instance, it states that the website you are attempting to visit is unavailable **“**because the authenticity of the received data could not be verified. After SSL was fully issued and propagated, the error disappeared. There are different methods to fix the error which you need to understand properly in detail. Hope it helps!