My published website does not open

Develop, Build & Integrate APIs & Integrations
1

I just finished designing the website and got my domain host to transfer the dns records but the website still wont open. I get this error message below:

Screenshot (3).png
Screenshot (3).png2736×1824 257 KB

Hubspot error message

I already had my host double check the records and they say everything looks good please help me ASAP!!!

2

Hi @Niecyma,

Thanks for reaching out to the Community!

I would like to invite some members of our community who may offer valuable insights.— hey @GiantFocal, @FrancoQ, @GRajput - Could you share your advice with @Niecyma?

Thanks for taking a look!

Diana

3

Thank you so much. I appreciate any help that can get my page going​:folded_hands:t5:

4

Hi @Niecyma,

I wanted to follow up and see if you were able to find a solution regarding this topic. If you did, would you mind providing the steps you took? Sharing your process would be incredibly helpful for other users in the community who might encounter a similar issue.

If you haven’t found a solution yet, please let me know. In that case, I’d like to share a similar conversation we had in the community that might help, as well as our troubleshooting guide for SSL certificates.

Problem with SSL certificate

Troubleshoot SSL certificate errors

I hope these resources can assist you! Please don’t hesitate to let me know if you encounter any questions while working through the provided steps.

Best,

Diana

5

Hi Diana,

Unfortunately I haven’t been able to find a solution for this at all. I was waiting for some of the people you tagged into the conversation to contact me but I havent heard anything and I really need to get this site up and running. I’ll try the troubleshooting and come back to let you know if it worked out for me. Thank you for checking back in with me on this issue I truly appreciate it.

6

Hi @Niecyma,

Thanks so much for the update. I’m really hopeful that the troubleshooting guide will get your site up and running smoothly!

Please don’t hesitate to let me know if you get stuck or have any questions while going through the steps.

We’re here to help if needed!

Diana

7

Hi Diana,

I followed every single step and still it doesn’t work. I had my domain host recheck everything twice and still nothing works so now im just looking for another site to use because it’s been days without a website I cant wait any longer I have customers. It’s sad because I really wanted to use hubspot

8

Hi @Niecyma,

Thank you so much for the update. I’m truly sorry to hear that despite all your efforts and even re-checking with your domain host, your site still isn’t working.

I believe I have a direct path to help you resolve this issue quickly. Since this seems to be a deeper technical problem that requires real-time, hands-on troubleshooting, I strongly suggest starting a 14-day free trial of HubSpot’s paid services.

This trial grants you full access to our dedicated Support team, who are specifically equipped to handle complex technical situations like this. With their assistance, you’ll be able to:

  • Share your screen directly to show them exactly what you’re encountering.
  • Receive live, personalized troubleshooting from an expert.
  • Work together to ensure your page is live and running as quickly as possible.

To begin your free trial and get connected with Support, you can simply click the ‘Start free trial’ button on this page.

I’m confident this will be the most effective way to get your website up and running without further delay. Please let me know if you have any questions about starting the trial!

Best,

Diana