I had created a a free website on Hubspot and the webpages were live. I recently bought a domain from Zoho and linked it up with Hubspot. However, since linking up, the website doesn’t open and shows that "
If you believe this is a mistake, please contact the website owner." error.
There are no issues with the SSL certificates or the domain. However, it is confusing as to why the website cannot open. Kindly help.
Hi @VSharma23 can you please share the URL you’re expecting to be live?
Also, can you please check here:
Settings > Content > Domains & URLS > Language Settings tab and share a screenshot of your language settings please
Hi @Jnix284
Here is the url to be opened: https://www.deltagroupzero.club
And here are the language settings
Does your page have a slug? In Hubspot, the homepage is not allowed to have a slug and the value should be blank. This would be found in the page settings.
@VSharma23 the language settings look correct, as @Ben_M mentioned if your home page has text in the content slug box then it prevents the root domain from being your home page. I checked /home and it still said unavailable - but also it’s not a 404 error, which would indicate the page isn’t available, it’s a server error which likely means that the DNS hasn’t fully propogated.
Did you connect the DNS more than 24-48 hours ago?
@Jnix284, there is no slug in the url for the homepage or any page. So I dont think that would be an issue. And yes, I believe 48 hours have elapsed since I connected the domain.
UPDATE from HubSpot Support (ticket #15668088) 1:30 PM CDT
The engineering team deployed a fix to the system this morning that resolved the issue, this should also help the majority of portals that were experiencing this issue.
No @Ben_M, there is no slug in the homepage.
Hi,
Sure. The url to be active is: https://www.deltagroupzero.club
Attaching language settings screenshot below:
Okay, @Jnix284 and @Ben_M, I changed the page language settings (for each webpage) to English and then the website started loading. So I guess apart from the overall domain language settings, one must also update the page language. As of now, the website is working fine. Thank you for your assistance!
Hi @VSharma23 that’s correct, if you’ve set a language on an individual page, it will also add the language slug to that individual page. I’m glad you got to the botoom of it!
Im having the same issue now and applied all “fixes” and nothings working. It used to work fine but now it doesnt
