Emails getting into a different pipeline

Service Tickets & Conversations
1

Hi Hubspot Team,

we are trying to integrate hubspot with other team and we have created two inbox for each team and two pipelines separated from each other.

so the issue we are having is that some emails from the first pipeline are getting into the second one and i dont know how besides im the manager and for the end of the month i need the interation to be fully operational.

thanks for your time

2

Hi @ESmoisman,

Thank you for reaching out to the Community!

That is strange behavior indeed!

For deep troubleshooting issues such as this one, I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and further information about this.

Thank you,

Kristen

3

Thanks ill try to contact them