Error: already connected to a shared inbox

I added a team e-mail as personel e-mail uncorrectly firsly, but then I remove that and tired to add as team mail for integration with hubspot to my gmail. Though, I remove the mail form personel mail, I am getting "

HubSpot couldn’t connect to your inbox.

your mail is already connected as a shared inbox. This inbox
must be removed before connecting as a personal inbox." Error.

As I mentiod I removed and try to re connect the mail but error messeage still same. Can You help me?

Hi @ugurh

Are you still getting this error? If so my recommendation would be checking in :

  • Settings > Conversations > Inboxes > Click to edit the inbox > Channels> And see if your email that you are trying to connect as shared inbox is connected there. More information here

If that does not work, could you please share with us more information, screenshots, and any extra details you can provide, so the better I can advise on the next steps?

Thank you.

Pam

Hi,

How about the cloned Channels and wanting to move them to another Inbox? I’ve created a new form and it is now linked to a pipeline.

Unfortunately, I tried to connect it to new inboxes but it says it is already connected to another inbox.

Can you tell me how to transfer the channel to another inbox? Been searching this but unable to find it.