We have multiple email channels connected to our Help Desk, and some clients will attach more than one channel to the ticket (ex: email hello@company.com AND help@company.com). The ticket then shows in one pipeline (assigned randomly) and doesn’t let the other pipeline know. For example, if the ticket loads in hello@company.com’s pipeline, then the people using help@company.com will miss the email even if they need to see it. There should be some sort of workaround to let both attached channels know that they have been attached on a ticket.