Is there a way to create a ticket from an email?
I have a HubSpot add-in but it is for sales which creates a contact.
I do not have an option to create a ticket directly from an email.
Thanks!
Hi @aziels,
Emails sent to your team email account can create new tickets – which means that you could use a team email address in CC, BCC or for forwarding.
To create a ticket for each incoming email, make sure that ‘Treat incoming conversations as support tickets’ is switched on in the team eamil channel options (see here).
Hope this helps!
Do you have any idea what to do if an email goes to SPAM team inobx - it seems that it os not creating a ticket there after removing the spam flag.
Encounted the same issue. Posted as new topic, per support’s recommendation: https://community.hubspot.com/t5/Tickets-Conversations/Marking-an-email-as-quot-not-spam-quot-should-create-a-ticket/m-p/623317#M3379
Hello Karsten: new to hubspot. Trying to assign a pipeline to an inbox, but cant get there. I think I need to make emails support tickets, but don’t see the option to check “Treat Incoming converstaions as support tickets”. Can you give direction how to do this?
Would like to see this as an option also. The ability to create a ticket from the email plugin, similar to creating a deal and not just be fowarding the email to team support email.
We need a way to create a ticket from an inbound email manually (I am shocked this is missing from the Outlook add-in or web portal). ‘Treat incoming conversations as support tickets’ is not feasible for our personal inboxes. That default setting is designed for addresses designated solely for support.