If a user is allowed to edit conversations, he can also move messages to the trash. There is currently no way to prevent messages from being permanently deleted from the trash. In all other Hubspot data, the right to delete can be explicitly revoked. Why not in Conversations?
Status: Idea Submitted
+1.
It should be optional to choose
a) which user can and cannot delete a conversation
b) it should be logged in detail if someone deletes a conversation.
This is important even for legal purposes - e.g. complaints are must be stored for several years.
This big issue here is that when you delete a conversation, it also deletes the associated ticket. So even if you set user settings to prevent the deletion of tickets, if a user deletes the associated conversation, the ticket gets deleted anyway. This is a big oversight.
+1
I would like to block the conversation deletion, because without this kind of controll, it would be possible to make things disapear if some conversation goes wrong, and we could never understand what happend